Terms & Conditions

Welcome to Index Catering! Please read these terms and conditions carefully before using our website.

1. Agreement to Terms

By accessing or using our website, you agree to abide by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.

2. Product Information

We strive to display accurate product information, including descriptions and images. However, we do not guarantee the accuracy, completeness, or reliability of any product information on our website. Colors and sizes may vary slightly due to photographic lighting or monitor settings.

3. Ordering and Delivery

  • Orders over £100 qualify for free delivery within our specified areas.
    Delivery times may vary depending on your location and product availability. We aim to deliver within a reasonable timeframe.
    We reserve the right to change delivery costs or methods without notice.

4. Returns and Refunds

  • We accept returns within 14 days of delivery for items that are unused, undamaged, and in their original packaging.
    To initiate a return, please contact our customer service team. Returns must be authorized before sending the items back.
    Customers are responsible for return shipping costs, except in cases of faulty or damaged goods upon receipt.
    Refunds will be processed within a reasonable timeframe after receiving the returned items.

5. Cancellation of Orders

  • You may cancel your order before it has been dispatched. Please contact us immediately if you wish to cancel an order.
    Once an order has been dispatched, it cannot be canceled, but it may be eligible for a return as per our return policy.

6. Liability

  • Index Catering shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products or website.

7. Intellectual Property

  • All content on our website, including logos, images, and text, is the property of Index Catering and is protected by applicable copyright and trademark laws.

8. Governing Law

  • These terms and conditions shall be governed by and construed in accordance with the laws of [Your Country], and any disputes will be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].

9. Changes to Terms

  • Index Catering reserves the right to modify or update these terms and conditions at any time. Please review this page periodically for any changes.

By using our website, you agree to these terms and conditions. If you have any questions or concerns, please contact our customer service team.